Refunds

🔄 Returns & Refunds

At MaisonMaline , your satisfaction is our priority. If you encounter a problem with your order, here is our return and refund policy, in accordance with our logistics partner.

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🛑 No physical returns

We cannot accept physical returns.
Requests for refunds or returns are only accepted via our contact form with proof of the problem.

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📸 Required evidence

For your claim to be accepted, please send it to us within 7 days of receipt :

• A clear photo or video of the product in question

• A photo of the packaging and delivery label

• An explanation of the problem

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📦 Problems accepted for refund or return:

✅ Defective or broken product:

• The product is unusable upon arrival.

• Attach a clear photo of the damage .

✅ Incorrect product:

• The product received does not match the order.

• E.g. wrong size, color, model.

✅ Missing product:

• One or more items are missing from the package.

✅ Abnormal delay:

• Delivery time exceeded by more than 10 working days after the estimated maximum.

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❌ Non-refundable cases:

• Order with incorrect address provided by the customer.

• The customer changes their mind after placing the order.

• The customer did not read the product description properly (size, color, etc.)

• The package is marked as delivered , but the customer has not received it (unless proven otherwise).

• The customer refuses delivery without a valid reason .

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🕐 Processing times

Once the claim is accepted:

• Refund within 5 to 10 business days

• Or return the product within 3 to 5 days

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📬 For any complaints

Thank you for contacting us via our form:
📧 Contact Page

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